These updates have been submitted by the general public. Please note that they have NOT been reviewed or verified by 2-1-1 CT.
Statewide office of Protective Services for the Elderly investigates reports of known or suspected physical or mental abuse, exploitation, or neglect of adults ages 60+ living in the community; Also investigates reports about abuse/neglect cases of individuals, ages 60+ living in long term care facility settings.
A fillable W-675 PDF form can also be utilized for reporting. Please FAX the W-675 form to 860-424-5091, in addition, a dedicated inbox psereferrals.dss@ct.gov has been created to receive the form, also. Individuals can find the form at the Department of Social Services web link below. Please note: Telephone reports are preferred.
Effective June 24, 2024, DSS launched a new online portal for submitting referrals to the programs. This portal is designed to streamline the referral process, making it more convenient and efficient to report concerns about vulnerable elders who may need assistance.
With the new online referral portal, you can:
Mandated Reporters can use to:
Although not required to submit an online referral, registered mandated reporters can track the acceptance status of referrals and receive notification of the investigation results.
To access the portal, please visit Home (ct.gov) and follow the simple instructions to submit a referral and register for a mandated reporter account.
For more information, see a link here to the training video regarding the online portal and registering for a mandated reporter account. https://portaldir.ct.gov/dss/learncenter/ElderAbuse/Online%20Reporter%20Portal%20Tutorial/
Age 60 years and older individuals experiencing physical, mental and emotional abuse, neglect (including self-neglect), abandonment and/or financial abuse and exploitation
925 Housatonic Avenue
Bridgeport, CT
06606
888-385-4225
In-State General Intake Number
800-203-1234
211 (After Hours Intake Number)
888-385-4225
General Intake Number
800-842-4524
Deaf and Hard of Hearing Individuals
M-F: 8am-4:30pm; Afterhours emergencies: Call Infoline: 2-1-1
A fillable PDF Report Form (W-675) is also available, as an option.; FAX the W-675 form to 860-424-5091; However, telephone reports are preferred
To make a report, call Protective Services for the Elderly at the Department of Social Services during business hours at the toll-free line: 1-888-385-4225. After business hours or on weekends or state holidays, call 2-1-1; If calling from outside Connecticut, call 2-1-1, 24/7 at 1-800-203-1234; See above process for non-emergency referrals for individuals and Mandated Reporters
No fee
State agency administers state and federal cash assistance, SNAP/food stamp and medical insurance programs for low income individuals, individuals who are elderly or disabled, and refugees. Cash or medical insurance programs include Temporary Family Assistance (TFA); State Administered General Cash Assistance (SAGA); State Supplement for the Aged, Blind and Disabled (State Supplement); Medicaid; and other medical expense or personal care assistance programs for special populations. DSS also administers funding for child support enforcement services, energy assistance, rental assistance, emergency housing programs, burial funds for the indigent, and protective services for the elderly.
800-842-1508
Recorded Public Information
Handicap parking available, Wheelchair accessible
CATEGORY: Legal and Protective Services
CATEGORY: Older Adult Programs
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