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2011 Program Stats
2-1-1 STATS
Total number of transactions were 391,535.
Total number of service requests were 526,794.
Top service requests were:
- Housing/Shelter - 51,776
- Utilities/Heat - 50,511
- Information Services - 42,592
- Financial Assistance - 41,423
- Disaster Services - 38,154
- Outpatient Mental Health Care - 35,806
- Public Assistance Programs - 27,368
- Holiday Assistance - 22,248
- Legal Services - 20,244
- Food - 18,291
2-1-1 Child Care
Received over 21,497 calls and ove 86,831 visits to the 2-1-1 Child Care web site.
Engaged in over 1,825_ chats in the Live Chat service.
Top Ten Requests
- Licensing/Certification/Accreditation: 6,693
- Preschool: 3,832
- Infant: 3,313
- Printed Materials: 2,446
- Toddler: 2,434
- Child Care Subsidies: 1,613
- School Age: 1,602
- Summer Camp: 1,281
- Internet Information Resources: 1,026
- Preschool School Based: 869
HUSKY Infoline Cases
Month |
Inbound |
Outbound |
TOTAL |
January |
3,256 |
1,540 |
4,796 |
February |
3,023 |
1,316 |
4,339 |
March |
3,538 |
1,480 |
5,018 |
April |
2,833 |
1,393 |
4,226 |
May |
3,172 |
1,549 |
4,721 |
June |
3,658 |
1,485 |
5,143 |
July |
3,100 |
1,403 |
4,503 |
August |
3,296 |
1,794 |
5,090 |
September |
3,546 |
1,589 |
5,135 |
October |
3,247 |
1,586 |
4,833 |
November |
2,739 |
1,252 |
3,991 |
December |
3,083 |
1,478 |
4,561 |
TOTAL |
38,491 |
17,865 |
56,356 |
Child Development Infoline
- Children referred to Birth to Three: 8,611
- Children referred to Help Me Grow: 1,428
- Children actively followed in ASQ: 2,514
- Children referred to Early Childhood Special Education: 508
- Children referred to CYSHCN: 369
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