How 2-1-1 Collects Data
Our team of five Resource Specialists works year round on updating our
database of health and human services. Each person is responsible for a defined
piece of the database. The team works closely together to maintain consistency
in service term indexing, agency inclusion, and writing style.
For more information contact Theresa Baylock, Manager of Information Services. at 860-571-6053 or email@example.com.
How We Maintain the Database
Our database is updated every day as we learn about changes. Information
Coordinators continually check resources and contacts to verify changes to
ensure that our data is as accurate and up-to-date as possible. We encourage
you to contact us immediately if you see any information in printed or
electronic directories that you believe is inaccurate.
How We Collect Information
makes a serious commitment to maintaining an accurate database. Our
most dynamic resource for information is our callers themselves. Since our
own call specialists are accessing the data every single day and giving
information to thousands of callers, we often hear about new information or
inaccurate records when changes are fresh. We also subscribe to newsletters
and newspapers, looking for new or changed information. We also rely on agencies to let us know when
they are getting inappropriate referrals or when they have new programs. We
send annual printouts to each agency in our database, showing them the
details we have about their services and sites. Agencies can then review
their information, and send us back their corrections or verify that their
information is still accurate.
2-1-1's database managers enter agency information according to
internal style rules. In general agency descriptions must state the
agency type, and provide a general description of services and programs.
We do not use agency mission statements or evaluative adjectives such as
"comprehensive," "successful," etc. Another style rule is to abbreviate
"Connecticut" with "Conn.," unless the agency's legal name uses CT. We
also do not use "Inc." after an agency's name, unless the "Inc." is a real
part of the name and not just showing that the agency is incorporated. We
have many other style rules that establish standards for when we must use
complete sentences in descriptions; how to write addresses, hours, and
administrator titles; when we add sites to agencies; when we add programs.
Any questions about our style manual should be directed to the Director of
Indexing an Agency's Services
uses the Alliance of Information & Referral Systems (www.airs.org)
approved Taxonomy of Human Services, a standard indexing system used by
human service information and referral systems throughout the United
States. This national taxonomy contains thousands of service terms,
organized into ten general categories and many subcategories. 2-1-1
uses about 1200 of these, chosen according to our own general information
and referral needs. Agencies cannot re-name specific service terms since
the terms are part of a national indexing system. However, we invite your
comments and suggestions about the service terms we use and we do add
terms or make changes to terms when community needs or standards in
acceptable terminology advise a change.
Agencies are indexed for "primary
services" only, and not for "secondary services." Primary services are
entry-point services; secondary services are services that a consumer
receives once they become agency clients. For example, a substance abuse
treatment provider's primary services may be Outpatient Substance Abuse
Detoxification and Substance Abuse Counseling, and a secondary service may
be the support groups that clients attend. Another agency may offer
Substance Abuse Support Groups as a primary service, because that is the
service that is available to the community.